We accept eligible returns of defective and non-defective goods, and exchanges are available.
Eligibility and timing
Request authorization within 30 days after delivery. A non-defective item must be new, unused, in original condition, and include its original packaging, tags, and accessories. Changing your mind, personal preference, or choosing the wrong item are accepted non-defective reasons.
How returns and exchanges work
Returns are made by mail only. A free return label is included in the package, no restocking fee applies, and nothing may be mailed back without authorization.
Send the order number, checkout email, and reason for the request. For damage, defect, a wrong item, missing contents, or a material mismatch with the description, also send clear product and packaging photos or video. Exchanges depend on current inventory.
Refunds
After approval, the refund is returned to the original payment method within 10 days.
Contact
Policy questions may be sent to:
Email: userplay193@gmail.com
Mailing address: 64 Gibbes St, Charleston, SC, 29401, US
Phone: (843) 667-7545